SHIPPING & RETURNS
Last updated: 2 September 2026
Delivery
Lyvetic® delivers to the destinations made available at checkout. Before you place your order, you will be shown the available delivery options, applicable delivery charges and estimated delivery times.
Please ensure that the delivery address and contact details you provide are complete and accurate. We cannot be responsible for delays, failed deliveries or additional costs arising from incorrect or incomplete information supplied by you.
We aim to dispatch orders promptly. Unless we have expressly agreed otherwise, any delivery date or timeframe shown at checkout is an estimate and is not a guaranteed delivery date.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, customs procedures, severe weather, strikes, public holidays or other unforeseen events. Where a significant delay occurs, we will take reasonable steps to keep you informed.
Unless otherwise provided by law, responsibility for the goods passes to you when the goods are delivered to you or to a person you have authorised to receive them.
Cancelling an online order
If you are a consumer, you generally have a legal right to cancel an online purchase within 14 days from the day after you receive the goods, without giving a reason.
To exercise your right to cancel, please email support@lyvetic.com with your name, order number and a clear statement that you wish to cancel your order.
You may use the model cancellation form contained in our Terms and Conditions, but you are not required to do so.
After notifying us of your cancellation, you must return the goods to us without undue delay and, in any event, within 14 days of notifying us of your cancellation.
Certain goods may be excluded from the statutory cancellation right where the law provides an applicable exemption. This may include sealed goods which are not suitable for return for health protection or hygiene reasons once the seal has been opened or removed after delivery.
Nothing in this policy affects your statutory rights in respect of goods that are faulty, damaged, incorrect or not as described.
Returning goods
Please contact support@lyvetic.com before returning any goods so that we can provide the appropriate return instructions and return address.
For a statutory cancellation, you are responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty, damaged or incorrect.
You must take reasonable care of the goods while they are in your possession. You may handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where the value of goods has been diminished by handling beyond what would reasonably be permitted in a shop, we may be entitled to make an appropriate deduction from the refund where permitted by law.
We recommend using a tracked delivery service and retaining proof of postage.
Our 60 Day Satisfaction Guarantee
In addition to your statutory consumer rights, Lyvetic® offers a voluntary 60 Day Satisfaction Guarantee.
If you have genuinely tried INFLOW® as directed on the product label and are not satisfied with your purchase, you may request a refund within 60 calendar days of delivery.
The guarantee covers one opened pot per order.
To request a refund under this guarantee, please email support@lyvetic.com with your full name, order number and a brief statement confirming that you have used INFLOW® as directed.
To protect against fraudulent or abusive claims, we may request reasonable evidence of purchase and may ask for photographs showing the product, lot/batch information and remaining contents. Where reasonably necessary, we may also require the opened pot or remaining contents to be returned in accordance with our instructions.
For bundles or multi-pot purchases, the guarantee applies to the first pot opened and genuinely tried only. Any additional pots may only qualify for a voluntary refund if they remain unused, unopened, intact and sealed in their original packaging.
Unless the product is faulty, damaged or incorrect, return postage is not reimbursed under this voluntary guarantee.
The guarantee does not apply to products that have been deliberately damaged or tampered with, purchases made from unauthorised sellers, claims submitted outside the 60-day period, or claims involving suspected fraud, resale or misuse.
The guarantee is limited to one approved opened-pot claim per customer, household, delivery address or payment method.
The 60 Day Satisfaction Guarantee is a voluntary commercial offer. It does not guarantee any particular health, personal or wellbeing outcome and does not limit, exclude or replace any statutory rights you may have.
Faulty, damaged or incorrect goods
If your order arrives faulty, damaged, incomplete or incorrect, please contact us at support@lyvetic.com as soon as reasonably possible.
Please provide your order number, a description of the issue and photographs where reasonably possible.
We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Nothing in this policy limits or excludes your statutory rights.
Refunds
For a statutory cancellation, we will reimburse the payments due to you, including the cost of standard delivery, using the original payment method.
If you selected a more expensive delivery option, we are only required to reimburse the cost of the least expensive standard delivery option that we offered.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Any refund will be made within the period required by applicable law.
For an approved refund under our voluntary 60 Day Satisfaction Guarantee, we will process the refund to the original payment method after any required return has been received and reviewed.
Unless required by law or the product is faulty, damaged or incorrect, original delivery charges and return postage are not refundable under the voluntary 60 Day Satisfaction Guarantee.
Contact
For questions concerning delivery, cancellation, returns or refunds, please contact: