PRIVACY POLICY
Last updated: 2 September 2026
1. Who We Are
Lyvetic® is a trading name operated by Enzo Mangaliso David BARDIN, a sole trader established in France.
Business address:
60 Rue François Ier
75008 Paris
France
SIREN: 101 440 642
SIRET: 101 440 642 00011
Email: support@lyvetic.com
For the purposes of applicable data protection legislation, we are responsible for the personal information we collect and use in connection with the Lyvetic website and your purchases.
2. About This Privacy Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- visit our website;
- purchase our products;
- create or use an account, where available;
- contact us;
- subscribe to our marketing communications;
- interact with our website, advertisements or other online services.
We process personal information in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018 where applicable.
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
3. Information We Collect
Depending on how you interact with us, we may collect:
Information you provide to us
This may include:
- full name;
- billing and delivery address;
- email address;
- telephone number;
- order and transaction information;
- information you provide when contacting customer support;
- information you provide when requesting a refund or return;
- marketing preferences;
- any other information you voluntarily provide to us.
Information collected automatically
When you use our website, we may collect technical and usage information such as:
- IP address;
- browser and device type;
- operating system;
- pages viewed;
- website interactions;
- approximate location derived from your IP address;
- referral information;
- cookie and similar technology information.
Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.
4. How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- process payments and prevent fraudulent transactions;
- arrange delivery of your purchases;
- provide customer support;
- process returns, refunds and complaints;
- communicate with you about your orders;
- maintain and improve our website;
- understand how customers use our website;
- personalise or improve your online experience;
- send marketing communications where permitted by law and, where required, with your consent;
- measure and improve our advertising and marketing activities;
- comply with our legal and regulatory obligations;
- protect our business, customers and website against fraud, abuse and security threats.
We will only use your information for purposes that are lawful, fair and transparent.
5. Our Legal Bases
Depending on the circumstances, we may rely on one or more of the following legal bases:
Contract
Where processing is necessary to fulfil your order or provide services you have requested.
Legal obligation
Where we are required to process or retain information to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests
Where processing is necessary for legitimate business purposes, such as operating and improving our website, preventing fraud, protecting our business and providing customer support, provided that these interests are not overridden by your rights and interests.
Consent
Where applicable, we will ask for your consent before using your information for certain purposes, such as certain marketing activities or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
6. Marketing Communications
If you subscribe to receive marketing communications from us, we may use your email address to send you information about Lyvetic, our products, offers and promotions.
You can unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link included in our emails; or
- contacting us at support@lyvetic.com.
We may also send service-related communications that are necessary to fulfil your order or provide customer support. These are not marketing communications and cannot necessarily be opted out of where they are necessary for your transaction.
7. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- e-commerce and website service providers;
- payment processors;
- delivery and fulfilment providers;
- customer service and communication providers;
- email and marketing service providers;
- analytics and technology providers;
- fraud prevention and security providers;
- professional advisers, where necessary;
- legal, regulatory or governmental authorities where required by law.
We do not sell your personal information.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security measures are in place.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information depends on factors including:
- the purpose for which it was collected;
- our relationship with you;
- legal, accounting or tax requirements;
- the need to establish, exercise or defend legal claims;
- legitimate business and security requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of certain processing;
- object to certain processing, including certain direct marketing;
- request portability of information where applicable;
- withdraw consent where processing is based on consent.
These rights are subject to certain legal exceptions and limitations.
To exercise your rights, contact:
We may need to verify your identity before processing certain requests.
11. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to lodge a complaint with the relevant data protection authority.
For individuals in the UK, this is generally the Information Commissioner's Office (ICO).
12. Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
14. Contact
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Lyvetic®
60 Rue François Ier
75008 Paris
France
Email: support@lyvetic.com